Sales Policy:

All sales are final. Due to the customized nature of our products, we do not offer refunds or exchanges, nor do we refund shipping and handling charges. For health and safety reasons, we cannot accept returns or exchanges on food items.

Damaged Items

We take great care to ensure your order arrives in perfect condition. If your item arrives damaged, please contact us at hello@jucraft.com within 24 hours of receipt. Kindly include photos of the damage and proof of purchase, and we’ll work with you to resolve the issue.

Order Cancellations

If your order has not yet been shipped, you may cancel it by emailing us at hello@jucraft.com for a full refund. Unfortunately, we cannot offer refunds or exchanges for orders once they have been shipped.

When can I expect to receive my order?
As most items in our gift boxes are handmade, we require 2–3 business days to process and ship your order.

How do I know when to pick up my order?
If you select "PICKUP" at checkout, we’ll email you within 24 hours to arrange a pickup date, time, and confirm the pickup location. Please ensure your email address is accurate.

Can alcohol be included in a gift box?
Yes, alcohol can be included in gift boxes, but you must be 18+ to purchase. Proof of age is required for all deliveries and pickups.

Can I include my own gifts or alcoholic beverages?
Absolutely! If you’d like to include a personal item or alcoholic beverage, email us at Hello@jucraft.com for the drop-off address. Please label your items with your full name and order number.

Do you include a receipt in the shipping box?
No, we don’t include receipts in the shipping box. As the gift giver, you’ll receive an email confirmation immediately after placing your order, which serves as your receipt.

How do I contact you?
You can reach us at Hello@jucraft.com—we’d love to hear from you!

Will my gift look exactly like the photo?
While we strive to match the photos on our website, some items may become unavailable. In such cases, we’ll substitute with an item of equal or greater value that matches the look and feel of the original box, at no extra cost.

Why didn’t I get a confirmation email after placing my order?
If you didn’t receive a confirmation email, it may have gone to your spam folder or been blocked by your email server. Please contact us at Hello@jucraft.com, and we’ll resend it right away.

What if my gift is undeliverable?
If a gift is returned due to an incorrect address, refusal, or an unanswered door, we’ll contact you.

• For a second delivery attempt, an additional fee of $18 plus postage costs will apply. Perishable items needing replacement will also incur a fee.
• If the invoice isn’t paid within 5 business days, the gift will be considered unclaimed and become Jucraft’s property.

Delivery Areas
We deliver within Greater Toronto Area, Missisauga and it's environs.

I’m a vendor interested in collaborating with Jucraft. How do I proceed?
We’re always looking to feature unique, high-quality products! If you’re interested in collaborating, please email us at Hello@jucraft.com with details about your brand.

Custom Gift Design
Our Custom Gift Design service allows you to create gifts tailored to your specifications. Perfect for corporate events, weddings, or special occasions, we’ll work with you to design, source, assemble, and ship gifts that reflect your vision.

Custom orders require a minimum of 10 gifts and typically take 2–4weeks to complete. Rush orders may be accommodated depending on the items and materials. Email us at Hello@jucraft.com to start your custom project today!